Terms of Service

• “Booking Inquiry” means a non-binding expression of interest submitted by a user to a provider through the Platform. It does not constitute a booking, appointment, contract for medical services, medical referral, or recommendation. No obligation arises from the submission of a Booking Inquiry until the user and provider independently agree to terms of engagement.
• “Platform” means the website at sylkhealth.com (and any subdomains), including all content, features, and services.
• “Provider” or “Healthcare Provider” means an independent healthcare professional or facility listed on the Platform. Providers are not employees, agents, or representatives of Sylk Health.
• “User” means any individual who accesses or uses the Platform, including visitors, browsers, and those who submit Booking Inquiries.
• “Proprietary Data” means the aggregated pricing statistics, comparison data, cost calculation outputs, algorithmic estimates, database compilations, and the selection, coordination, and arrangement of data displayed on the Platform. Proprietary Data does not include individual provider-supplied profile content (which remains the property of the respective Healthcare Provider), but does include the compiled dataset as a whole.
• “Sylk Health,” “we,” “us,” “our” means Hydra Holdings FZ, a company registered in Meydan Free Zone, Dubai, UAE (License No. [MEYDAN_LICENSE_NUMBER]).
• “Material Change” means a modification that affects user rights or obligations, including changes to dispute resolution, governing law, limitations of liability, data use, or the introduction of fees.

Any effort, feature, process, policy, standard, quality indicator, accreditation display, pricing tool, review system, verification process, or other effort undertaken by Sylk Health in the interest of user experience, transparency, or information quality (whether required by applicable regulations or not) shall not be construed as an indicia of an employment, actual agency, apparent agency, ostensible agency, or joint venture relationship with any Healthcare Provider.

Provider Responsibility

Each Healthcare Provider is solely and exclusively responsible for: (a) all medical care, treatment, advice, and clinical decisions; (b) compliance with all applicable laws, regulations, and professional licensing requirements in their jurisdiction of practice; (c) the accuracy of their profile information, credentials, pricing, and availability; and (d) their own malpractice insurance coverage.

No Endorsement

Sylk Health does not recommend, endorse, guarantee, or warrant any particular Healthcare Provider. Search results and provider listings are generated based on user-specified criteria and are not a recommendation of any provider over another.

Third-Party Content

Provider profiles, credentials, descriptions, pricing information, images, and other content displayed on provider pages are supplied by the Healthcare Providers themselves. Sylk Health is not the author, creator, or developer of such content and is not responsible for its accuracy, completeness, timeliness, or reliability.

Accreditation Data

Accreditation data displayed on the Platform is sourced from provider self-reported profiles and publicly available accreditation databases. Sylk Health does not independently verify accreditation status and makes no representation as to its accuracy or currency. Display of accreditation data does not constitute an endorsement, recommendation, or quality assurance by Sylk Health. Users should independently verify accreditation status directly with the accrediting body.

Pricing

All procedure prices displayed on the Platform are provider-listed prices set by the Healthcare Providers themselves. Estimated US comparison prices are generated by statistical models for informational comparison purposes only and do not represent actual quotes, offers, or provider-set prices. Final pricing for any medical service is determined solely between the user and the Healthcare Provider.

The Proprietary Data (as defined in Section 2) is the exclusive property of Sylk Health. Sylk Health treats the Proprietary Data as a trade secret and protects it accordingly through contractual, technical, and legal measures.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and view the Proprietary Data solely for personal, non-commercial, informational purposes.

Any commercial use of the Proprietary Data — including but not limited to redistribution, sublicensing, incorporation into competing products or services, use for price comparison services, inclusion in reports for commercial sale, use in connection with information vending or commercial publishing in any manner or format, or use for the benefit of any third party or any entity that competes with Sylk Health — is strictly prohibited without a separate written Commercial Data License Agreement.

The Proprietary Data may not be used to construct, populate, supplement, or enrich any database, dataset, or data product of any kind. You may not accumulate or index, directly or indirectly, any Proprietary Data for any purpose. You may not combine, aggregate, or compile data obtained from the Platform with data from any other source or with data obtained through other accounts.

The Proprietary Data may not be used in prompts, for training, tuning, fine-tuning, or otherwise incorporating into any large language model, transformer model, foundational model, neural language model, or other artificial intelligence model (or any derivative models therefrom), whether for internal purposes, commercial use, or otherwise, without prior written consent from Sylk Health.

You may not create derivative works, analyses, reports, indices, or other data products based on the Proprietary Data.

Commercial licenses for the Proprietary Data are available. Contact licensing@sylkhealth.com or visit our Data Licensing page for licensing terms and pricing.

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not use the Platform in any way that violates applicable laws, infringes third-party rights, or interferes with platform operations. The following conduct is prohibited:

• Submitting multiple Booking Inquiries using different identities to circumvent usage limits or restrictions
• Using the Platform to practice medicine without valid credentials
• Misrepresenting your identity, qualifications, or credentials
• Posting false, misleading, or fraudulent content including fake reviews
• Sharing Booking Inquiry management tokens
• Using provider contact information obtained through the Platform for unsolicited communications
• Attempting to coordinate or fix pricing with other providers listed on the Platform
• Using the Platform for any purpose related to money laundering, terrorism financing, sanctions evasion, or other financial crime

Sylk Health reserves the right to restrict, suspend, or terminate your access to the Platform at any time, with or without notice, for violation of these Terms or any applicable law. Sylk Health shall not be liable for any such restriction, suspension, or termination.

Healthcare Providers listed on the Platform are subject to additional obligations under the separate Provider Agreement, including credential accuracy, pricing transparency, and response time expectations.

As of the effective date of these Terms, Sylk Health does not charge users any fees for submitting Booking Inquiries or browsing the Platform.

Sylk Health does not process payments for medical services. All payment arrangements for medical procedures are made directly between the user and the Healthcare Provider. Sylk Health is not responsible for pricing disputes, payment failures, or refunds related to medical services.

If Sylk Health introduces platform fees in the future, users will be notified in accordance with Section 15 (Modifications to Terms) and any fees will be clearly disclosed before any transaction.

All prices displayed on the Platform are in the currency indicated. Actual charges may vary due to exchange rates, bank fees, and provider billing practices. Sylk Health is not responsible for currency conversion losses or discrepancies between displayed and charged amounts.

Non-Waivable Carve-Outs

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any harmful act (tort) where exclusion is prohibited by applicable law, including UAE law; or (d) any other liability that cannot be excluded or limited by applicable law.

Consumer Protection

You may be protected by mandatory consumer protection laws and regulations of your country of residence. If there is any inconsistency between those laws and regulations and these Terms, such mandatory consumer protection laws and regulations shall prevail.

Governing Law

These Terms are governed by the laws of the Dubai International Financial Centre (DIFC), Dubai, UAE.

Arbitration

Any dispute, claim, or controversy between you and Sylk Health arising out of or relating to these Terms, the Platform, or any Booking Inquiry shall be resolved through binding individual arbitration administered by the Dubai International Arbitration Centre (DIAC) under its Arbitration Rules, seated in Dubai, UAE. Arbitration shall be conducted in English by a sole arbitrator. Hearings shall be conducted virtually (by video or telephone) unless both parties agree otherwise. Sylk Health shall pay all arbitration fees for claims under $10,000.

Jurisdiction-Specific Provisions

Class Action and Jury Trial Waiver

Medical Injury Carve-Out

Excluded from arbitration: (a) claims for personal injury, bodily harm, or death allegedly arising from medical treatment, malpractice, or clinical negligence by any Healthcare Provider found through the Platform; (b) claims that may be brought in small claims court in the claimant’s jurisdiction of residence; (c) claims for injunctive relief to protect intellectual property.

Mandatory Mediation

Before initiating arbitration or court proceedings, you must: (a) submit a written complaint to contact@sylkhealth.com within 90 days of discovering the issue, describing the dispute and requested relief; (b) allow Sylk Health 30 days to respond; and (c) if unresolved, participate in mediation administered by a mutually agreed mediation provider (or, for UK users, the Centre for Effective Dispute Resolution (CEDR)) for a period of up to 28 days. Sylk Health shall advance mediation costs, which may be reallocated based on the outcome. You may withdraw from mediation at any time. This clause does not prevent either party from seeking emergency injunctive relief.

Expert Determination for Factual Disputes

Where a dispute turns on a factual question (including but not limited to: whether pricing information was accurately displayed, whether a Booking Inquiry was transmitted, whether specific information was available on the Platform at a given time), either party may refer that factual question to an independent expert for binding determination. The expert shall be appointed by agreement or, failing agreement, by the President of CEDR. Sylk Health shall advance the expert’s fees. The expert may reallocate costs based on the outcome of the determination. The expert’s determination of the factual question shall be binding, but legal questions (including liability, quantum of damages, and the fairness of these Terms) remain for the courts or arbitrator.

Limitation Period

Any claim arising from or relating to these Terms or your use of the Platform must be brought within one (1) year of the event giving rise to the claim. This limitation does not apply to: (a) claims for death or personal injury; or (b) consumers habitually resident in the United Kingdom or European Union, for whom the statutory limitation periods of their jurisdiction apply.

EU Digital Services Act

For users in the European Union: Sylk Health’s content moderation practices, complaint handling procedures, and out-of-court dispute settlement information are described in our Platform Information page. Our EU legal representative is [TO BE APPOINTED]. For dispute resolution, you may also use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

Algorithmic Transparency

Estimated US comparison prices displayed on the Platform are generated by statistical and algorithmic models based on publicly available healthcare pricing data. These estimates are informational only and do not represent provider-set prices, binding quotes, or guaranteed costs.

UAE E-Commerce Disclosures

Sylk Health is operated by Hydra Holdings FZ, registered in Meydan Free Zone, Dubai, UAE. Trade License No. [MEYDAN_LICENSE_NUMBER]. Registered Address: [REGISTERED_ADDRESS]. Contact: contact@sylkhealth.com.

Accessibility

Sylk Health is committed to making the Platform accessible. If you experience accessibility barriers, contact contact@sylkhealth.com.

Survival

Sections 2 (Definitions), 3 (Platform Role), 4 (Provider Independence), 5 (Medical Disclaimers), 6 (Proprietary Data), 7 (Intellectual Property), 8 (Acceptable Use), 9 (Privacy and Data Protection), 11 (Disclaimer of Warranties), 12 (Limitation of Liability), 13 (Indemnification), 14 (Dispute Resolution), 15 (Modifications), and any other provisions that by their nature should survive, shall survive termination of these Terms.

Assignment

Sylk Health may assign these Terms (including in connection with a merger, acquisition, or sale of assets) without your consent. You may not assign your rights under these Terms.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.

Entire Agreement

These Terms, together with the Privacy Policy, Platform Information, and any other documents incorporated by reference, constitute the entire agreement between you and Sylk Health. These Terms supersede all prior representations, agreements, and understandings.

No Waiver

Sylk Health’s failure to enforce any provision does not constitute a waiver of that provision.

Force Majeure

Sylk Health is not liable for delays or failures in performance caused by events beyond reasonable control, including natural disasters, pandemics, government travel bans, war, terrorism, airline disruptions, or infrastructure failures. Sylk Health is not responsible for any losses arising from travel disruptions, visa denials, or other events affecting your ability to attend a medical appointment.

Multi-Language

If these Terms are made available in languages other than English, the English version shall prevail in the event of any conflict or discrepancy.